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Customer Emails

Scroll down to see some of our unsolicited Customer Emails ...

... or click here to see some of our unsolicited Customer Letters ...


Barry did a great job of interpreting our requirements and producing the right result – we had tried to place an order with a couple of other suppliers who failed to come up with a decent quote. We are delighted with the outcome and I’m sure we’ll have a great building
Well done Barry!!

Ian, Cobham, KT11, 20x16 Log Cabin 368, 9th June 2017


Hi
We recently purchased our summerhouse from yourselves & we are delighted with it.
We did not purchase the inside battery operated lights at the time & wondered if we can buy them separately now?
I look forward to hearing from you soon.
Kind regards

Carole, Denmead, Waterlooville, PO7, 7x5 Summerhouse 055, 2nd June 2017

EXTRA NOTE:- WE ARE ALWAYS HAPPY TO SUPPLY ACCESSORIES AFTER THE ORIGINAL ORDER


Dear Sir,

Thank you for the advice and first rate service given today.
As discussed, there is no urgent rush to construct and deliver the finished Summerhouse 25, as the foundation has to be levelled and constructed.
Many thanks again,

Mr T, Sedgebrook, Grantham, NG32, 8x6 Summerhouse 25, 30th May 2017


Hi, having received cabin, which we are pleased with.the only problem was today when our joiner was fitting the extra window we found that the handle was missing. I wonder if you could rectify this for me please. Regards hazel

Hazel, Gretna, Dumfries and Galloway, DG16, 11x10 Log Cabin 016, 19th April 2017

EXTRA NOTE:- THE ERROR HAD ALREADY BEEN DISCOVERED AND THE MISSING HANDLE WAS POSTED ON 18th APRIL


Guy,

That's great, thanks for doing that and for the telephone advice on construction - very much appreciated.

Best regards,

Ian, Ash Green, Aldershot, GU12, 20x20 Log Cabin 477, 24th January 2017

EXTRA NOTE:- THE CUSTOMER REQUESTED A DUPLICATE VAT INVOICE 5 MONTHS AFTER DELIVERY


Good morning,

Further to the recent delivery of the Double Door Pent Roof Log Cabin 301, we had this built last week, and we are very pleased with the quality of the product � thank you.

Kevin, Christchurch, Dorset, BH2, 8x10 Log Cabin 301, 28th November 2016


Thank you for your help and delivery of the log cabin. It was erected in 4.5 hours, the walls and roof, not counting the felt tiles. The instructions were very easy to follow.

I have the receipt for the extra window, I would like a receipt for the log cabin please in full. �2575.30 I think.

Regards

Brett, Gillingham, Dorset, SP8, 12x12 Log Cabin 138, 17th October 2016


Good Afternoon,

Firstly I would like to thank you for my log cabin very happy with all aspects from ordering to delivery to installation, the one minor issue that the fitter noticed was this window handle has excessive movement which would indicate a fault.

Please send a replacement to the address below and I will forward this one for you to give back to your suppliers.

Best Regards,

Robert, Sompting, West Sussex, BN15, 13x10 Log Cabin 021, 26th September 2016

EXTRA NOTE:- A REPLACEMENT HANDLE WAS POSTED ON 27th SEPTEMBER


Hi ,

I've received the replacement window catch in the post to day and I'd like to send a heartfelt thank you to all for the service and product you have provided , the corner log cabin has now been erected and we are overwhelmed with the quality of the product when compared to other providers selling light weight "Sheds " as summer houses for the same price as this quality product.

All those friends and relatives seeing our new garden refuge have also been very impressed and I've passed on your site details to all.

As promised I've attached a photo of our cabin just so your team of workers get the chance to see some customer feedback and a finished install.

Kind regards

Robert and Tracey, Rothwell, Kettering, NN14, 8x8 Corner Log Cabin 200, 5th September 2016


Brilliant. Thanks Paul!

Will send some pics and write a review when it's all finished. Can that be done via your website?

Liz, Marlow, Buckinghamshire, SL7, 10x14 Clocktower Log Cabin 274, 23rd August 2016

EXTRA NOTE:- A REPLACEMENT COVER TRIM WAS SUPPLIED DURING INSTALLATION


Dear Summer buildings
We ordered two cabins from you in 2010 and we have been enjoying them very much. We now need to get a retrospective Certificate of Lawful Development from the planners. Can you provide drawings and elevations of the buildings for this purpose please?
Kind regards

Annie, Oxford, OX4, 14x15 Log Cabin 236, 16x17 Log Cabin 236, 15th August 2016


Hi There,

we are very happy with the Log Cabin.

Please could you give us a full VAT invoice.

Thanks for your kind help.

Best regards

Rod, Staines, Surrey, TW18, 10x14 Clocktower Log Cabin 274, 8th August 2016


Hi Guy
Thank you so much for your help
Regards

Lynn, Westdene, Brighton, BN1, 10x13 Log Cabin 021, 23rd July 2016

THE ABOVE EMAIL WAS IN REPLY TO AN EMAIL DATED 23rd JULY WHICH IS REPRODUCED BELOW:

Hi Lynn,
Thank you for your email. Apologies that there were no instructions for your log cabin in the pack, it is very unusual for them to forget to put them in! I have attached the instructions for your log cabin to this email in a PDF file format. Please let me know if you are unable to open them and I will post a hard copy. Please let me know if I can be of any further assistance.
Regards
Guy
Summer Garden Buildings

THE ABOVE EMAIL WAS IN REPLY TO AN EMAIL DATED 23rd JULY WHICH IS REPRODUCED BELOW:

Dear John
We purchased a cabin from you. I have just got around to having it erected but when we opened the box which had the handles and nails in it I was surprised there is no plan/ instructions in the box. Is this correct or should there have been one in there? If possible could you send a copy or email a copy do we can finally get it put up
Many thanks
Kind regards
Lynn


Thank you!!

Loraine, Gorleston on Sea, Great Yarmouth, NR31, 14x14 Corner Log Cabin 259, 17th July 2016


Dear Sir,

I recently purchased from your Company a summerhouse which I find to be excellent. The delivery was on time and was very carefully unloaded by your driver.

The quality of the woodwork of your product was perfect and we assembled it this weekend and very impressed with the finished result.

Thanking you to all your staff for their efficiency in the adminstration department.

Yours faithfully,

Paul, Woodley, Reading, RG5, 7x7 Corner Summerhouse 082, 3rd July 2016


Many thanks for your help. Just wanted to say how pleased I am with the work (INSTALLER 254) has done to complete our project.

Elizabeth, Micheldever, Winchester, SO21, 10x10 Corner Log Cabin 030, 19th June 2016

This building was fitted by Installer 254


could you please tell me if we can paint our pressure treated summerhouse with a clear yacht varnish.We are pleased with the summerhouse and was amazed by the quick time that the installers erected it.Thank you for all your help.

Jennifer, Burton on Trent, DE14, 8x10 Summerhouse 072, 15th June 2016


Thanks for these; I would like to confirm my comments made on the phone, my wife and I are very impressed with this,given the time spent on ensuring the foundation bearers were level and square paid dividends. the product is brilliant, the manufacturing quality, excellent, the assembly instructions very clear,just one suggestion, given that all the fixings have a star head, it would be a good idea if the manufacturer could put a star screwdriver head in the fixings pack.

thanks

Bill, Ipswich, IP1, 10x10 Corner Log Cabin 198, 7th June 2016


Dear Guy,
My log cabin got installed by (INSTALLER 228) & his team yesterday. I'll send some pics to you after it's painted. Everything went very well & end product looks great. (INSTALLER 228) pointed out small manufacturing defects but nothing major. (INSTALLER 228) also squeezed in the side window on either side of the additional door (not as per planning application), I hope it won't be a problem? You were right about (INSTALLER 228), he is a busy man but knows his stuff very well.
Thank you & your team for your help from start to finish. It was my first such project but you were all very helpful & I had a very good customer experience. Excellent!

Kind Regards

Safdar, Oakham, LE15, 16x12 Log Cabin 550, 2nd June 2016

This building was fitted by Installer 228


Hi! Just wanted to say how pleased we are with out 7x5 Apex Summerhouse that was delivered and erected on 17/5/16. Apparently your staff put it up in about an hour which was fantastic. Regards

Ian, Morden, London, SM4, 7x5 Summerhouse 420, 27th May 2016


We took delivery of our 7 x 7 corner summerhouse on 1 May. We were very happy with your delivery service. Although you stated the building would take 14-21 days to arrive, it was delivered less than a week after ordering and we were kept informed throughout.

We found your instruction leaflet very easy to follow and the erection of the building went reasonably well. We were however, very disappointed with the quality of the window and door hinges which had no strength in them whatsoever. In addition, the door handle instructions were incorrect as they said to drill an 8mm hole to put the bar through but in actual fact the hole required was 12mm. The screws sent to fix the handle to the door were also too long for the thickness of the door and we had to go out and purchase our own.

Our other complaint was the quality of the window beading which was extremely poor, being of different thicknesses causing some to be proud of the door, most pieces were starting to split and some pieces weren't even long enough meaning there were slight gaps in some of the corners of the windows.

We do however, appreciate that this was not an expensive product and indeed, we would not have been happy if it had been more expensive. On the whole, we are happy with it, especially now that it has been painted in a bright colour.

Thank you.

Chris and Elaine, Laughton en le Morthen, Sheffield, S25, 7x7 Corner Summerhouse 082, 6th May 2016


Thank you!

David, Acrise, Folkestone, CT18, 10x10 Corner Cabin 198, 5th May 2016

This building was fitted by Installer 229


Delivered this morning by a very helpful and polite young man. Excellent service. Will recommend. Thank you.

Sara, Barton on Humber, Lincolnshire, DN18, 7x7 Apex Summerhouse 085, 25th April 2016


Hi

Thanks again for the log cabin it's been a wonderful addition to out home and is being well used. I have one query though. Do you still have a digital copy of the receipt/invoice on file? I cant seem to find the copy sent to me.at the time of purchase. If you could forward me a copy that would be fantastic.

Thanks

Peter, Kelty, Fife, KY4, 16x10 Log Cabin 137, 13th April 2016


Thanks for a fantastic Log Cabin (016), everyone can't believe the quality for the price, it took just a few days to put up, Just my wife and myself, we absolutely love it, link below is the cabin under construction

Regards

Terry & Cheryl, Potter Heigham, Norfolk, NR29, 13x10 Log Cabin 016, 22nd March 2016

See all 9 photos


Dear Paul,
Just to say really pleased with my new summerhouse and please pass on my thanks to the factory The men did an excellent installation.
Best wishes,

Malcolm, Hunstanton, Norfolk, PE36, 8x8 Apex Summerhouse 44, 14th December 2015


Last week I received delivery of my 6x6 red cedar summer corner house which I am delighted with .Although the accompanying erection instructions are far from the quality of the building but I am sure adequate .

With regard to the roofing the instructions reference a separate sheet for felt tiles (instruction point 5).I have only be able to locate some diagrammatic plans on the shrink wrap around the felt tiles .please can you confirm if these are the instructions referred to or is there an additional sheet I am missing and if so please could this be emailed or sent by post .

Thank you for your help
Regards

John, Ascot, Berkshire, SL5, 6x6 Corner Summerhouse 98, 30th November 2015

EXTRA NOTE:- ADDITIONAL INSTRUCTIONS FOR FELT TILES WERE FORWARDED ON 1st DECEMBER


Just to let you know the summerhouse has been built and is now being painted. Construction was straightforward and we are all very pleased with the result. It is a great addition to the garden
Yours faithfully

Barbara, Chelsham Common, Warlingham, CR6, 10x10 Corner Cabin 030, 24th October 2015


Received yesterday!! Many thanks for your help in resolving this. You will be pleased to know that we are very happy with the summerhouse and would have no hesitation in recommending it (and your company) to any prospective purchasers.

Diolch yn fawr,

Alan, Llanfihangel Talyllyn, Brecon, LD3, 10x14 Clocktower Log Cabin 274, 1st October 2015

EXTRA NOTE:- ORIGINALLY ORDERED IN MAY 2014, THIS CUSTOMER REQUESTED A REPLACEMENT WINDOW HANDLE


In June 1911 you delivered a Summerhouse 040 to me at (ADDRESS), Bovey Tracey, Devon. I've just given it its bi-annual coat of preservative and thought that you would like to know that it is as solid and looks as good as it did when you first erected it. Thanks for your service.

Victor, Bovey Tracey, Devon, TQ13, 8x6 Apex Summerhouse 040, 1st October 2015


having recently erected my apex summerhouse 109 just letting you know how pleased we are with it.painted both the outside and the inside with cuprinol coloured woodstain will floor varnish(oil based)be suitable to use over the woodfinish that was applied at the factory.
awaiting your reply.

Geoff, Axminster, EX13, 8x10 Summerhouse 109, 30th September 2015

EXTRA NOTE:- FLOOR VARNISH CAN BE APPLIED OVER THE FACTORY FINISH


Adam and Brian have just installed the 12x8 apex garden office. I am delighted with the product - it is even better than I expected.
Both fitters worked tirelessly over 2 days and left everything spotless and tidy. I can thoroughly recommend everything about Summer garden Buildings.

Daphne, Barry, Vale of Glamorgan, CF62, 8x12 Garden Office 405, 27th August 2015


Dear Summer Garden Team

My sincere apologies for not writing sooner to thank you for the replacement window, the young man that delivered it was a very nice person and very helpful.

I didn't know if you would be interested to see the finished results of two old pensioners, who would like to thank you for all your help and advice during the build. We've never attempted anything like this before, and the decking was a challenge, but we got there in the end and are happy with our results.

We are very pleased with our purchase and hope to spend many happy hours in our new cabin. It's tidied up what was a rather untidy corner of our garden!

Thank you again.
Kind regards

Diana, Winscombe, Somerset, BS25, 8x8 Corner Log Cabin 200, 15th August 2015


Dear Sir/Madam
We are very pleased with our new summerhouse which was erected yesterday.
Could you let me know the paint details ( cream and morning blue) for touching-up in the future.
Many thanks

Nick, Deal, Kent, CT14, 8x8 Corner Summerhouse 90, 21st July 2015

EXTRA NOTE:- DETAILS OF THE PAINT USED WERE EMAILED ON 22nd JULY


Dear Guy

I'm just writing to say that the young man who delivered our cabin was absolutely brilliant. So helpful and kind that he deserves a recommendation. What a shame there aren't more like him in the world!

There was a couple of minor breakages on the corner of a couple of the smaller roof sections, but I think we can rectify them. Other than that, I think the rest is ok, though we haven't managed to check everything yet.

We'll let you know if there are any serious problems.

Many thanks

Diana, Winscombe, Somerset, BS25, 8x8 Corner Log Cabin 200, 6th June 2015


Thanks for all your help some bits missing but no problem as I made bits up from off cuts I will upload pictures when I have finished the rest of the garden and it was so easy to build

Alex, Hillington, Glasgow, G52, 11x8 Log Cabin 016, 24th May 2015


Hello , we had our summerhouse delivered and installed on Wednesday and Im very pleased with it. However I was sure Id ordered some light but there aren't any and on checking the order there were lights ordered. Could you let me know what has happened and how they can be fitted please?

Jo, Lymm, Cheshire, WA13, Octagonal Summerhouse 22, 16th May 2015

EXTRA NOTE:- THE SOLAR LIGHTS ARE DELIVERED FROM A SEPARATE WAREHOUSE ON REQUEST.


Hi

As promised pictures of our new log cabin, just waiting for the hot tub!

Ann, Flordon, Norwich, NR15, 13x10 Log Cabin 016, 4th May 2015

See all 3 photos


To Summer Garden Buildings

You deserve a 5 star review. The log cabin you supplied not only looks fantastic, a beautiful structure that has become the envy of my neighbours, but it is is also a high quality product and tremendous value for money. Good delivery service also included. Needless to say I am very pleased with the result. The fitter you recommended and his crew, also deserve 5 stars, they made a wonderful job of assembling the log cabin and were efficient, helpful, and polite.

Anyone who is contemplating buying a log cabin or summerhouse should use this company and this fitter.

Best wishes

Naomi, London, N11, 8x8 Corner Cabin 200, 7th April 2015

This building was fitted by Installer 229


Hi
My summerhouse was installed yesterday (and is fabulous, thank you), however I have heard nothing about the accessories that I ordered.
Please can you confirm when these will arrive
Many thanks

Penelope, Hanwell, London, W7, 12x8 Summerhouse 12, 24th September 2014

EXTRA NOTE:- THE EXTRA ACCESSORIES ARE DELIVERED FROM A SEPARATE WAREHOUSE AND WERE DELIVERED SHORTLY AFTER THE SUMMERHOUSE.


Sending you a thankyou for our new summerhouse it looks great great service and product many thanks

Alison, Swindon, Wiltshire, SN3, 10x10 Corner Log Cabin 198, 16th August 2014

EXTRA NOTE:- THIS CUSTOMER SENT 7 PHOTOS OF THEIR LOG CABIN INCLUDING A COLLAGE


I have had the install and posted photos to our village Facebook page at every stage of the project. I've already had 7 requests as to where I got it from, and have recommended you. If you get any further orders from SN9 in the near future you could always thank me with a solar light or a bottle of fizz.

Kind regards

John, Pewsey, Wiltshire, SN9, 8x8 Corner Summerhouse 350, 15th July 2014


Hi Barry,

Photos of the 185 corner summerhouse as promised.

Sincerely,

Alan, Dore, Sheffield, S11, 7x7 Corner Summerhouse 185, 31st May 2014

EXTRA NOTE:- THIS CUSTOMER SENT 2 PHOTOS OF THEIR SUMMERHOUSE


What an excellent service from the staff at Norwich, the delivery man who brought the Summer House to our house and finally the 3 fitters, Julian, Simon and Jason who erected our new corner summer house in rather wet and horrible conditions.3 Hard working young men who paid great attention to the detail and cleaned up before they left, super job.
Super looking House, lets hope we get the Summer to enjoy it or perhaps I could order a good summer from Summer Garden Buildings as they have seem to have all the skills to do it!

Graham, Broadstone, Dorset, DH18, 10x10 Corner Log Cabin 198, 5th April 2014

This building was fitted by Installer 229


Missing parts were delivered today and have now been put on the summerhouse. It looks fantastic. Thanks for your excellent service and response.

Eric, Lytham St Annes, FY8, 8x8 Apex Summerhouse 93, 14th October 2013


Dear Sirs, Thankyou for my lovely summerhouse. Everything perfect, apart from one of the glass panes is broken. Can you send me another one please. Very well built and amazing doors and window frames. Really pleased with this product

Margaret, Faringdon, SN7, 7x7 Apex Summerhouse 482, 12th September 2013

EXTRA NOTE:- A REPLACEMENT FOR THE BROKEN PANE OF GLASS WAS ORGANISED WITHIN A FEW HOURS OF RECEIVING THIS EMAIL


Cabin looks great I hope its going to serve its purpose for many years to come regardless of the weather thanks Barry so far so good. kind regards

Steve, Hitchin, SG4, 10x10 Log Cabin 239, 1st May 2013

EXTRA NOTE:- THIS CUSTOMER SENT 3 PHOTOS OF THEIR LOG CABIN.


Just completed my summerhouse. All parts were there and arrived undamaged. I live in Scotland in a small village and my house is at the end of a cul-de-sac with the road some distance from the road, but the delivery guys brought everything from the truck for me. It was delivered on time and with excellent service. Thank you.

Richard, Ayrshire, KA2, 7x7 Corner Summerhouse 082, 1st May 2013


I am writing this to say how impressed I am with the service and quality of the log cabin I have just had installed. Everyone, the baselayer, the delivery driver, the installer and your sales staff seem more than willing to go the extra mile to ensure customer satisfaction. The sligt hiccup with the extra window was quickly and efficiently dealt with.
Again my thanks to you all

Eric, Northants, NN14, 10x14 Log Cabin 138, 2nd March 2013

The base was laid by Baselayer 480

This building was fitted by Installer 238


Thank you Summer Garden Buildings!

I love my log cabin, it is just perfect!

See for yourself:



Yours gratefully

Daphne, Shoeburyness, Essex, SS3, 10x10 Log Cabin 125, 8th November 2012

EXTRA NOTE: THIS CUSTOMER SENT 41 PHOTOS OF THEIR LOG CABIN.


Dear Sirs

I felt I had to e-mail you to thank you for your courtesy in every department regarding the ordering, delivery and erection of my summerhouse.

Everyone I spoke to or had contact with was extremely polite, efficient and helpful and my summerhouse was delivered on the promised date and time. Your employee who erected the summerhouse did so with the minimum of fuss, was very courteous and very tidy in his workmanship.

I am extremely pleased with the result and look forward to spending many hours relaxing and reading in my own little space!!

I wonder if I might ask you if the summerhouse ever needs sealing or painting at all to preserve the wood.

I will not hesitate to recommend you should any of my friends or colleagues require a summerhouse or similar.

Yours faithfully,

Jean, Havant, Hampshire, PO9, 8x6 Apex Summerhouse 040, 11th October 2012


To all at, Summer Garden Buildings

We would just like to say the quality and standard of our summer house is first class. The delivery and the erection of the summer house same again first class clean tidy with no mess it looks a treat.

Thank you

David, Norwich, Norfolk, NR6, 9x8 Apex Summerhouse 11, 1st September 2012


Just to let you know the summerhouse was delivered very promptly, and the delivery men were very helpful and friendly. It went through the doorway. Thank you.
Yours

Carole, High Lane Village, Stockport, SK6, 7x8 Apex Summerhouse 287, 3rd August 2012


Hi
have attached 2 pictures of my painted summerhouse incase you want to put them in your web site so other people can see the out come after building and painting the summerhouse No 85

Ken, Bures, Essex CO8, 7x7 Apex Summerhouse 085, 29th July 2012

EXTRA NOTE:- THIS CUSTOMER SENT 2 PHOTOS OF THEIR SUMMERHOUSE.


Dear Sir/Madam
Our shed was installed yesterday by your recommended installer Installer 229, who did a very good job. Unfortunately, he couldn't complete it because the 16 vertical wood beadings to hold the glass in place were not the correct length. Those delivered were 35.5 cm at their longest point. The length we need is 38 cm. Could you please post the replacement beadings to me.
Thank you very much

Liz, Oxford, OX2, Log Cabin 232, 12th July 2012

This building was fitted by Installer 229

EXTRA NOTE:- THE CORRECT BEADS WERE POSTED ON 24TH JULY 2012.


Many thanks for prompt attention to replacement of glass panes all other aspects of materials very good. We are well pleased with your help and delivery of house. Hope to see some sun to make good use of it.

John, Haddington, East Lothian, EH41, 7x7 Corner Summerhouse 082, 10th July 2012


Thanks for great service!

Anne, Renfrewshire, PA6, 7x7 Log Cabin 152, 23rd June 2012


I just wanted to say thank you for the fantastic summer house you supplied and fitted to us on Monday, 21st May.
I ordered the 10x8 model number 079. We were a little worried about buying such a large, expensive and major garden feature based on a small photograph and a description on a web page. From my initial enquiry to the final delivery and build the service was 1st class. The Summerhouse looks amazing and has been christened with a small gathering already! Once again many thanks for a truly 1st class service and product. Please pass my appreciation to the factory and to the fitters, a great job all round.
Kind Regards,

Mike, Wirral, Merseyside, CH61, 10x8 Apex Summerhouse 079, 23rd May 2012


I recently bought a summer house from you - it's absolutely lovely and really good quality - many thanks. Would also like to thank the delivery driver (sorry didn't get his name) - he was so helpful and efficient . Thanks again,

Nancy, Reading, Berkshire, RG4, 7x7 Corner Summerhouse 082, 7th September 2011


Overall I'm pleased with the summer house. There were a few issues with the wood quality and the floor needed reinforcing. Fitting the roof was abit challenging, but got there in the end. I'd like to thank Jo for her excellent customer service in responding to my request for a new door as the original was warped. Overall as i said i am pleased with the product and feel it is good value for money. I trust you appreciate the feedback.
regards

Paul, Taunton, Somerest, TA4, 7x7 Corner Summerhouse 082, 5th September 2011


Hi, I have just received from you a Summerhouse 591, and I am very pleased with it.
As an afterthought, is it possible to buy the guttering seperately, for me to fix? If so, how much?
Many thanks.

Terry, Loughborough, Leicestershire, LE12, 9x8 Hexagonal Log Cabin Summerhouse 591, 3rd August 2011

EXTRA NOTE:- AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.


Dear Barry,

Just a quick note to say thank you for your help and guidance on Wednesday. Erection of the log cabin is proceeding apace, so we won't have to trouble your fitters.

Rosemary, Cambridge, CB4, 8x15 Made to Measure Log Cabin 290, 22nd July 2011


Hi Barry,

It's been a couple of weeks since we spoke, and apologies for the delay in coming back to you.

I cannot thank you enough for your time and effort providing the quote for a replacement summerhouse.

The meeting with the loss adjuster went very well. She loved the project, and was also very specific in saying that if we were to receive a cash payout, that we don't necessarily need to spend it on the summerhouse! Having never dealt with an insurance claim before, I was not aware of that!.

The past 2 weeks have proved challenging, as our funding for the beaver project has been compromised, and this situation - which seemed at first like a disaster... may prove a blessing in disguise as we are potentially able to fund the beaver enclosure with the settlement.

I wanted to explain the process, and reassure you that my intentions have always been honourable, but that the importance of the beavers at this stage of the project far outweighs the (delightful) luxury of a new summerhouse. Had we been bound into replacing it, I would have most definitely come back to you!

I hope you can understand, and will certainly contact you again if we should need any garden structures in the coming years (which is highly likely). I will recommend you to anyone interested in a greenhouse or gazebo.

Perhaps if you are ever in the neighbourhood, you could drop by and I will make you a super lunch to say thank you.

Kind regards,

Sharon, Voluntary Organization, Machynlleth, Powys, SY20, 12x12 Octagonal Log Cabin 372, 18th July 2011


My Summerhouse 040 has just been delivered and erected. The delivery was on time as promised and the summerhouse erected quickly and expertly by the two men who worked very well, particularly the senior one who was hard working, efficient and most pleasant. I am very pleased with the finished Summerhouse and consider it excellent value. Thanks again.

Victor, Bovey Tracey, Devon, TQ13, 8x6 Summerhouse 040, 28th June 2011


The whole family want to say thank you - summerhouse arrived promptly and we had a "barn raising" this weekend which saw the whole job complete. Superb quality and all perfect and well marked. The delivery driver was very very helpful and pleasant. We are more than delighted, it is wonderful. Nothing cheap about this summerhouse, except the price, excellent value. Thank you.

Barbara, Lewes, Sussex, BN8, 14x16 Apex Log Cabin 135, 26th April 2011


Thankyou

I am jusy writing to say how delighted we are with our summer house. Thank you for your very efficient service

best wishes

Catharine, Newport, TF10, 12x14 Apex Summerhouse 281, 30th March 2011


Hi There,

I have taken delivery of my summerhouse and had it installed today. Thanks very much, I am pleased with it and the installers were very good.

Many Thanks,
Regards,

Brian, Chelmsford, Essex, CM3, 12x10 Apex Summerhouse 13, 14th February 2011


we recently purchased one of your summerhouses and are extremely pleased with it. We have painted it a lovely country cream by cuprinol and it looks lovely. We would like to send you photographs and are sure you would sell even more if people could see it in this colour. If you would consider paying a fee we would gladly send you copies, it really does look lovely especially with the crazy pave step up to it.

Brian, Sutton, Surrey, SM3, 7x7 Corner Summerhouse 082, 14th July 2010


Hi,

We recently bought a 8' x 8' Corner Summerhouse from you and wanted to let you know how delighted we are with the kit. We feel that the summerhouse is excellent value for money and we are particularly impressed with the quality of the finish for a summerhouse in this price bracket. We would have no hesitation in recommending you to anyone in our area. Now almost complete, the summerhouse has been admired by our neighbours on all sides.

We have only to add the door latch/handle now but unfortunately we have lost the appropriate page of the instructions! I would be very grateful if you could either e-mail us the relelvant part of the instructions or even send us a photocopy by post just to allow us to complete the latch assembly?

With many thanks,

Yours sincerely,

Sue, Forfar, Angus, DD8, 8x8 Corner Summerhouse 082, 17th May 2010

EXTRA NOTE:- OUR REPLY SENT ON 17th MAY IS REPRODUCED BELOW:

Hello,

Thank you for your kind comments.

Please find attached instructions. If you cannot open the pdf file please let me know and I will post them.

Regards
Paul

EXTRA NOTE:- A REPLY WAS RECEIVED ON 18th MAY WHICH IS REPRODUCED BELOW:

Hi Paul,

Many thanks for your prompt response to my e-mail and the pdf for the instructions.
I managed to open the pdf and the text is fine but for unfortunately the illustrations didn't come through.
I would be very grateful if you could post me a copy?

Thanks again,
Kind regards,
Sue

EXTRA NOTE:- INSTRUCTIONS WERE POSTED ON 18th MAY.


Hi Barry,

As requested I have attached a photograph of our new Summerhouse. I am very pleased with it and plan to move in tomorrow!! The only down side is the broken glass on one of the windows.

Elsa, Shefford, Bedfordshire, SG17, 10x10 Octagonal Summerhouse Log Cabin 202, 15th April 2010

This building was fitted by Installer 214

EXTRA NOTE:- THE INSTALLER REPLACED THE BROKEN PANE OF GLASS ON 26th APRIL.

EXTRA NOTE:- THIS CUSTOMER SENT 1 PHOTO OF THEIR SUMMERHOUSE.


thank you for the recent delivery of our corner summer house. we are very impressed with your efficient service. we have now almost finished assembly of the summer house but are not sure where or how to attach the turn buttons on the doors. can you give us any advice. many thanks.

Andy, Sutton Coldfield, West Midlands, B74, 8x8 Corner Summerhouse 082, 8th April 2010

EXTRA NOTE:- ADVICE WAS GIVEN BY PHONE ON 9th APRIL.


Just had our 8x8 corner summerhouse delivered today, no problems looks good quality, but unfortunately the bag containing the instructions was ripped and the instructions have got wet!. Do you have an electronic version you can send via email?

Andy, Exmouth, Devon, EX8, 8x8 Corner Summerhouse 082, 31st March 2010

EXTRA NOTE: INSTRUCTIONS WERE SENT BY EMAIL ON 31st MARCH.


Hi, My summerhouse has just been delivered and erected and the guys did a fantastic job. Unfortunately, the window boxes I ordered were not on the job ticket and so were not delivered. The men who delivered said they would look into this, but I wanted to let you know from me as well. Looking forward to receiving my window boxes soon. Regards

John, Matlock, Derbyshire, DE4, 8x10 Apex Summerhouse 073, 19th February 2010

EXTRA NOTE:- 2 WINDOW BOXES WERE DISPATCHED ON MONDAY 22nd FEBRUARY.


Dear Sir

I thought that you may be interested to see some pictures of the Summerhouse and shed which I purchased fom you this year! I would just like to say how delighted I am with the end product and so glad that I purchased it from your company.I placed my order in March with Guy at your centre in Cambridge. I must say that he was so helpful and very patient as I kept changing my mind! He organised everything for me so well and nothing was too much trouble. The Summerhouse and shed arrived in May exactly when I wanted them too and again they were delivered and put up so quickly and efficiently. There was one slight problem but this was rectified straight away. We have had so much pleasure already from our Summerhouse and it has been so greatly admired by friends. I am so pleased with the quality of it and I can truly say that it is one of the best things that I have ever purchased! THANKYOU to you all!!

ps. If there was one criticism I think that you should display them like this rather than just empty!

Kate, Bottisham, Cambridge, CB25, 10x6 Apex Summerhouse 10, 5x7 Apex Garden Shed 061, 1st November 2009

EXTRA NOTE:- THIS CUSTOMER SENT 4 PHOTOS OF THEIR SUMMERHOUSE AND SHED.


Dear Paul,

Thankyou for your explanation and apology concerning the delay of our cabin. Much appreciated.

We have had 3 good dry days to erect the cabin and agree it is of good quality, with clear instructions. We were able to do it just the 2 of us. It looks great.

Christine, Cullompton, Devon, EX15, 10x10 Log Cabin 125, 3rd October 2009


Just a note to say that we are very pleased with our Summerhouse.
The build quality is very good and it looks great in the garden.
Also, the chap who delivered and erected it was very efficient and pleasant.
What would have taken me days, took him about an hour.
Another very satisfied customer.

Regards,
Brian, Romney Marsh, Kent, Apex Summerhouse 040, 8th June 2009


Dear Robin

Just to say I`m really delighted with my lovely new summerhouse!

It is beautiful - size, colour, everything and complimentary to my house.

The 2 men finished work just a wee while ago and I must give them my praise.

They were so efficient and so courteous - in fact proper gentlemen !

Thank you again for all your helpful advice.

Kindest regards

Hilary, Montrose, Angus, DD10, 8x8 Hexagonal Log Cabin Summerhouse 592, 11th May 2009


Hi John,

I visited the family yesterday and i just wanted to pass on my sincere thanks for the fantastic work you as well as the fitters have done with the log cabin for this family. Mum was really pleased with the outcome and was "singing your praises".

I hope the full payment as agreed have reached to you as the supplier and to the fitters.

Once again, thank you.

Shabana, Bedworth, Warwickshire, CV12, 10x10 Log Cabin 33, 24th April 2009


Hi

I received the parts I required on Friday to complete the building of the summerhouse.

Please thank all those involved for a speedy response.

Great customer service !


I just wanted to thank you for the summer house which was delivered bang on time.

I have owned a number of Summer Houses in the past and this one is the best I have had. The standard of workmanship is extremely high and the finish is great.

I would also like to let you know that I was very impressed by the two guys who built the summer house, they were quick, professional and did a great job.

All in all a very pleasant experience and I have a Summer House that will see many years of service.

Thank you

Peter, Leek, Staffordshire, ST13, 10x8 Hipped Summerhouse 24, 23rd July 2008


We are delighted with the new summer house and also the service provided by the two men you sent who were efficient, cheerful and undeterred by our slightly unusual delivery arrangements!

Please pass on our comments to them and thank you for your help with this project.

Helen, London, W6, 20x8 Apex Summerhouse 11, 12th July 2008

EXTRA NOTE:- THIS SUMMERHOUSE WAS SPECIALLY MADE IN SMALL SECTIONS AND NEEDED TO BE PASSED OVER A 5ft HIGH GARDEN WALL TO ACCESS THE GARDEN.


Thank you for sending me my order confirmation by royal mail. Someone must have put in some extra work on our behalf, and I'll apologise for making that necessary. I thought it unusual that I was not requested to enter an email address, but I just missed that input; I wasn't trying to be awkward or make a point etc.

We saw a similar product in a local showroom, but your's looks just as nice, and much better value for money; so we are looking forward to receiving it next month.

Thank you again for your service.

Regards

Andy, Llanfairpwllgwyngyll, Ynys Mon, North Wales, LL61, 8x8 Corner Summerhouse 082, 26th June 2008


Thank you for your prompt reply

Summerhouse in every other way more than satisfactory. Hope glass will now come and we would be happy to recommend this transaction/company fully to friends and colleagues. Maybe we will all get some sun this summer!

Kenneth, Dunbar, East Lothian, EH42, 8x6 Octagonal Summerhouse 272, 6th May 2008


I didn't realise that your excellent price deal included superb after-sales service - (I mislaid the construction instructions and you sent me a copy almost instantly) - many thanks

Gareth, Salisbury, Wiltshire, SP2, 8x8 Corner Summerhouse 082, 29th April 2008


Ref: 28mm Log Cabin 143 missing items.

I have today (14/03/08) received the missing/ damaged items from my order, many thanks for your prompt action to resolve this problem. All I need now is some decent weather to put it together!

Many Thanks.

Les, Bridgend, Mid Glamorgan, CF31, 10x10 Log Cabin 143, 14th March 2008


Thank you for your prompt response to our problem - latch & parts all reicieved OK & ready to assemble..

Many Thanks

Mike, Burgess Hill, West Sussex, RH15, 6x7 Hexagonal Summerhouse 083, 7th March 2008


Further to the recent matters associated with our summer house, I write to confirm that I am now satisfied with the remedial works carried out by your personnel.

I would take this opportunity to stress how helpful and professional the two erectors were who attended to our problem (Martin and Jason I believe).

Yours

Derek, Battle, East Sussex, TN33, Hipped Summerhouse 91, 30th October 2007


We recently took delivery of a corner summerhouse and we are delighted with the service, speed and efficiency you provided. Most of all we're delighted with the finished product. Thanks.

Could you let me know which paint/preservative you recommend?

David, Barrow-on-Humber, DN19, 8x8 Corner Summerhouse 67, 20th October 2007


Hello there John,

You called me yesterday and asked if I would act as a reference for another potential client, John (SURNAME). I am glad to say that I have just spoken with him and have put his mind to rest in terms of purchasing the 592 model that I have. So expect another order coming your way!!!!

Best wishes,

Shirley, Elstree, Hertfordshire, WD6, Summerhouse 592, 4th September 2007


Dear Rob and Peter

I just wanted to say a Big Thank You for all your work on this part of the project - the summerhouse looks fantastic and both I and my family look forward to spending many years enjoying it. Both your workers John and Dennis were polite, tidy and worked hard to complete the unit even down to the finer details. I am hoping to come to the exhibition in Birmingham in September and understand that you will be showcasing there and perhaps at some point we might meet.

Once again thank you.

Shirley, Elstree, Hertfordshire, WD6, Summerhouse 592, 20th June 2007


Hi

Just to let you know my summer house was sent to me earlier than expected which was great had no problems at all with it, or delivery. Also the men who built it were great and very helpful. Thanks.

Mary, Glasgow, Scotland, G33, 10x10 Summerhouse 10, 25th May 2007


I would like to thank you very much for a lovely summerhouse delivered correctly to Bath (POSTCODE) on a freezing cold morning but the lorry driver was really helpful. Thank you everyone for making this order a pleasure to receive.

Annabel, Bath, Somerset, BA2, 10x6 Summerhouse 91, 20th April 2007


Hi Barry and all of your team

I would like to thank you for your help you gave me on the purchase of the log cabin, my reason for buying the log cabin as follows, i am disabled and i am house bound, my computer room was in the spare bed room and i did not have the room to work, all so we could not have family to stay over night. What a difference it makes, now that i am in the log cabin, it is double glazed, insulated, and all the elect points i need

My point being this could only have happen due to the service you and your company gave me from the start there was help, and until the day it arrived there was always help on hand i was just not a customer

Please if any one would like to get the same service as i received buy your log cabin from this team

Well Barry we sign off now, ONCE AGAIN ONE BIG THANK YOU AND YOUR TEAM

Regards

Tony, Fareham, Hampshire, PO15, 10x8 Log Cabin 17, 6th March 2007


Received log cabin 28mm no 17. Driver very helpful with storage and construction hints. What a great bit of kit! Put it up over the weekend using the easy to use instructions and we are very impressed with its quality and the service from yourselves. Thanks.

David, Martock, Somerset, TA12, 10x8 Log Cabin 17, 27th February 2007


Hello Barry

As promised photos of my lovely Summer House. We are delighted with the results and would have pleasure in recommending your product to any future customers.

From delivery to finished house was an easy task. We had it erected in one day. All done mid December. Official opening on Christmas Eve with Christmas music, lights and 8 guests enjoying the fantastic smell of the cedar.

When you have any enquires in Scotland and they would like to view a completed summerhouse please give me a ring on (PHONE NUMBER). We do have access from the road to the garden.

Kind Regards

Anne

PS Just had a thought!! Maybe I could rent it out for the Edinburgh Festival.

Anne, Edinburgh, Scotland, EH12, Summerhouse 42, 9th August 2006

EXTRA NOTE:- THIS CUSTOMER SENT 4 PHOTOS OF THEIR SUMMERHOUSE.


Replacement window frame arrived in good condition today. Many thanks for a speedy response.

David, Matlock, Derbyshire, DE4, 7x7 Summerhouse 082, 22nd June 2006

                         
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